Quality Measures
Customer Satisfaction
The MacIntosh Company focuses on the customers overall experience, striving for excellence in all areas of care and service delivery. As an avenue to measure our success and opportunities, we utilize a third party survey resource that allows us to gain honest feedback about a customer's experience as well as benchmark our results regionally and nationally. The greatest compliment is when our patients recommend our services and provide a high rating of service.
- 93% recommend our post hospital care services
- 96% rating for overall quality of rehab services
- 93% rating in overall quality of clinical care
- 97% rating for impression of how they were treated by the staff
Heart Health
The MacIntosh Heart Heath Centers have been established for greater than 2 years. As part of the program implementation, quality measurement tools were developed and are monitored and managed on a daily basis. We track patient's participation in all aspects of the center's program offerings, their increase in knowledge and understanding of their condition and success in accomplishing the goal of self-managing their heart disease in the home environment.
Ohio Department of Health Surveys
The state and federal government play a significant role in monitoring care quality within nursing centers. Regular, thorough inspections are completed annually. You can find our centers most recent survey results at www.medicare.gov.
Star Quality Rating
CMS, or Centers for Medicare and Medicaid Services, created the Five-Star Quality Rating System to help consumers, their families, and care providers compare nursing homes more easily and to help identify areas about which you may want to ask questions. The tool combines health inspections, staffing and quality measures to determine the star rating. You can find our centers Star Quality Rating at www.CMS.com.
